TERMS & CONDITIONS

Please read our Terms & Conditions carefully.

FEES

• Fees are charged on a per term basis and must be paid within seven days of the invoice.

• Fees can be paid by internet banking, credit card, EFTPOS, or cash at our retail store:
  75 Great South Road, Epsom

• Bank account details: LTK Chiron Holdings Limited – 12-3678-0005765-00

• When making payment, please include:

• Your invoice number (found on your emailed invoice)

• The full name of the student

• Once an invoice has been generated:

• You remain liable to pay the invoice in full

• Payments cannot be made in instalments or by multiple parties

• If you wish to cancel lessons after receiving your invoice, the four weeks’ notice of cancellation and associated costs apply until written notice (via email) is received

• Family or multiple lesson discount:

• A 5% discount applies when more than one family member is enrolled, or a student has more than one lesson per week

• If eligible, the discount will be reflected on your invoice

• Late payment will result in the discount being discontinued

• If a second student or additional lesson is added partway through a term:

• The 5% discount applies to the new student/lesson only for that term

• The discount will apply to all eligible lessons from the start of the next term

• Overdue accounts:

• Subject to a compulsory $50 late payment fee

• May be referred to a third-party credit control agency

• Lessons may be suspended or cancelled

• Costs of recovery of any overdue amount may be charged to you

• Lessons missed due to late payment are not refundable
  

CONFIRMING LESSON DAYS & TIMES

• Once a lesson time is reserved, it becomes unavailable to other customers. Please ensure your selected day and time suits your schedule before confirming

• A four weeks’ notice period applies to all lesson cancellations
  

WITHDRAWAL FROM LESSONS

• Your lesson booking remains active until you notify us in writing that you wish to stop

• We require four weeks’ written notice to withdraw from lessons

• If insufficient notice is given, the four-week cancellation period will be charged

• Cancellation must be sent to: musicschool@lewiseady.co.nz

• Please do not notify tutors or other staff members

• If we need to change your lesson day or time due to unforeseen circumstances, we will contact you with details and available options
  

MUSIC BOOKS

• Music books are not included in term fees

• Once a tutor selects suitable books:

• Our admin or retail team will contact you with details and ordering options

• Books can be:

• Ordered via email, or purchased directly from our retail store

• Due to copyright law, we are unable to photocopy printed material
  

GENERAL

Payment

• Please do not give payment for term fees directly to tutors

• Tutors are not permitted to receive payments

Tutors

• We cannot guarantee the same tutor each term/year to the tutor of their choice

• We reserve the right to provide a relieving tutor where necessary
  

Missed Lessons, Absences & Credits (75 Great South Road)

• If a tutor is unable to teach due to illness:

• A relieving tutor will be provided where possible

• If not, the lesson will be cancelled and a credit applied

• If a student is unable to attend for any reason:

• The lesson is not credited

• The number of lessons on the invoice cannot be adjusted

• You may nominate another person (e.g. friend or family member) to attend instead

• The nominated person’s name must be provided at least 24 hours in advance
  

Missed Lessons & Absences (Partner Schools)

• If a tutor is unable to teach (e.g. illness):

• A relieving tutor will be provided where possible

• If not, the lesson will be cancelled and a credit applied

• Credits:

• Are only applied to accounts with full payment of term fees

• Must be requested after the missed lesson has occurred by emailing musicschool@lewiseady.co.nz

• Must include:

• Student name

• Date and name of the school activity

• Must be requested within two weeks of the missed lesson

• Cannot be processed in later terms

• Credits are only available for school-related activities or events (e.g. camp, sports, Teacher Only days)

• No credits or replacement lessons are provided for:

• Illness

• Family holidays

• Other non-school-related absences
  

Attendance at Partner Schools

• Students are responsible for making their own way to their lesson

• If a student does not arrive:

• The tutor may attempt to contact them through the communication systems in place at the school

• If the lesson is a group lesson and other students have already arrived, the tutor cannot leave the group unattended to locate the absent student.

• For students attending lessons at partner schools, we expect behaviour that allows lessons to run safely and respectfully. Disruptive behaviour will be addressed by the tutor, and if it continues, the student may be sent back to class.
  

Teacher Only Days

• If your lesson falls on a Teacher Only Day, it will proceed online via Teams
  

Communications

• From time to time, we may send information about promotions at our retail store or sister schools via email or text

• To opt out, simply reply “STOP”
  

HOLIDAY PROGRAMMES

• Holiday programmes are subject to sufficient enrolments

• Places are allocated in the order they are received

• Enrolment is confirmed once payment has been received
  

ONLINE LESSONS (TEAMS)

• Teams lessons are only available between the tutor and the enrolled student

• Lessons are covered by your usual term or lesson fee

• Missed Teams lessons are not credited if the admin team has not been notified in advance of the student’s absence.

• For the best lesson experience:

• Be in a quiet space with minimal disruption

• Ensure supervision by a parent or caregiver

• This helps manage issues such as WIFI or camera setup

• Tutors will call students at their scheduled lesson time unless otherwise advised

• All standard Terms & Conditions apply, including the four weeks’ notice period