TERMS & CONDITIONS

• Fees are charged on a 'per term' basis and must be paid prior to the first lesson of the term. Fees can be paid by regular weekly, fortnightly or monthly instalments but must be paid in advance of each term.
   
• Fees can be paid by internet banking, credit card, eftpos, or cash at our retail store or by posting your cheque to us.
   
• Bank Account Details: Lewis Eady Ltd, ANZ, Queen St, Auckland 01-0102-0104150-00
  Please include your Customer ID (you will find this on your invoice) and the name of student when making payment for your lessons.

• We offer a 5% discount on your fees when there is more than one person in your family scheduled for music lessons. This discount also applies where a student has been scheduled for more than one lesson per week. If you are entitled to the discount your invoice will reflect it.
   
• A late payment fee of $25 will be charged to overdue invoices and we will charge for the costs of recovery of any amount overdue if necessary.

• The lesson time allocated to you when you commence your lessons with us is yours until you advise you no longer require it.
   
• We require 4 weeks notice if you intend to withdraw from lessons. If insufficient notice is given you will still be charged the four week cancellation period.
   
• Notification of cancellation must be made to the Music School Administrator, not to teachers or other Lewis Eady staff members.
  
  

• The cost of lesson books is not included in your term fees. You will be contacted by our retail team as soon as your tutor has selected the book/method that best suits your learning style.  Our team will provide you with details and costs of  selected book/s at that time.  Books are delivered or can be collected once payment has been received.
   
• All purchases are automatically given the 5% music school discount. 
   
• Due to copyright law we are unable to photocopy printed material. 

GENERAL

• Payment: Please do not give payment for your term fees to your tutor. Our tutors are not permitted to receive these payments. 

• Relieving tutors: We reserve the right to provide a relieving teacher where necessary. If the class is cancelled due to a school activity or if the lesson is cancelled by us, a refund will be made after the lesson is missed on receipt of a completed application for refund.

• Missed lessons or absences at Lewis Eady Music School at 75 Gt South Road: If our tutor is unable to teach e.g. illness then we will provide a relieving tutor to teach that lesson. If we are not able to provide a relieving tutor you will be advised of cancellation of the lesson that day and a credit will be applied to your account for the missed lesson We cannot provide a credit if you miss your lesson for any other reason - if you are going to miss a lesson you are very welcome to ‘donate’ the lesson to a friend or family member - we do ask that you let us know who will be arriving for the lesson so that we can advise our tutor.

• Missed lessons or absences at our partner schools: If our tutor is unable to teach e.g. illness then we will provide a relieving tutor to teach that lesson. If we are not able to provide a relieving tutor you will be advised of cancellation of the lesson that day and a credit will be applied to your account for the missed lesson - please note credits will only be applied to an account where the term fees have already been paid in full. We also provide a credit if your child misses a lesson due to a school activity e.g. school camp, inter school sports etc - in this case you should email us and we will send you the appropriate form for completion by you. Unfortunately we are unable to provide replacement lessons or credits where your child is absent from school for any other reason than school activities.

HOLIDAY PROGRAMMES

• Please note all holiday programmes are subject to sufficient enrolments being received. Places will be allocated in the order they are received.

• Enrolment will be confirmed once payment has been received.